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A US hospital contacted Team A to design a digital middleman between patients and medical personnel. The main concern was catering to patients who had to be immobilized as a result of a serious medical case or after a severe injury. They needed a virtual assistant enabling two-way patient-provider communication that didn’t have pushing buttons at its core.
Power in details
After a medical niche analysis, Team A singled out a voice interface to close gaps in care management. We zeroed in on a voice-powered platform to provide high-quality healthcare services around the clock.
As a result, the MVP, which used both voice recognition and artificial intelligence, exceeded the initial requirements of the hospital – building a smart speaker to notify bedridden patients of appointments and important information.
Team A built an AI-powered digital assistant aimed at patient-provider interaction through voice in an ask-a-question-get-an-answer manner. It was based on processing patients’ requests in natural language and carrying out searches in the platform database.
Voice commands could trigger the performance of such tasks as reporting an emergency, contacting medical staff on duty, finding lab results, medication and treatment details (when allowed), scheduling appointments, etc.
The patient-oriented application enabled hands-free communication for smoother hospital workflow and more satisfied patients creating unique personalized experiences.
The voice-activated software was embedded in the control device creating emotional attachment and patient engagement.
Three months after introducing the device powered with the software, hospital managers reported growth of patient experience improvement.