AI Automation of Email Order Processing for Furniture Manufacturers
We helped a furniture manufacturer scale its order processing operations by turning unstructured dealer emails into clean, validated, and system-ready data.
Client
We helped a furniture manufacturer scale its order processing operations by turning unstructured dealer emails into clean, validated, and system-ready data.
Client
Our client is a B2B furniture manufacturing company operating through a dealer-based order model. The company processes 15–20+ incoming orders per day, with email serving as the primary order intake channel. The company used an ERP system for order execution and accounting, while CRM and Excel were used for operational coordination and interim tracking between teams. As order volumes grew, the existing process began creating operational bottlenecks. Dealer orders arrived without a standardized data format and required manual interpretation before they could be transferred into execution systems.
The client approached Aionys to explore automation opportunities. We developed an AI-powered order processing system that automatically receives and processes dealer orders, extracts data from emails and documents, and transfers structured information into the client’s ERP, CRM, and production systems. The solution works as a unified process pipeline, transforming every incoming request into a structured, validated, and trackable order record. The system combines: - Email classification - OCR-based document processing - AI-powered data extraction - Specification validation - Exception handling Automated routing across multiple business systems All AI components, including the LLM layer, were deployed within the client’s protected self-hosted infrastructure. This ensures full data autonomy and prevents sensitive information from being transferred to external AI providers.
AI became more than just a support tool. It became part of daily operations. Within a month, the company saw tangible results:
Wir sind sehr stolz auf die Erfolge unserer Kunden und betrachten jeden einzelnen als integralen Bestandteil unserer erweiterten Familie. Ihre inspirierenden Geschichten belegen die tatsächliche Wirkung und die greifbaren Ergebnisse unserer Arbeit.
Alexey
Mitbegründer und CEO
Ivan
Mitbegründer und CTO
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