Smart E-commerce Support
We transformed customer support into a sales-driving engine through a custom AI Assistant.
Client
We transformed customer support into a sales-driving engine through a custom AI Assistant.
Client
An E-commerce platform specializing in electronics, offering a catalog of over 3,000 products and handling daily traffic of up to 50,000 visitors. During peak sales periods support loads spiked. The company engaged Aionys to implement a custom AI assistant that automates repetitive inquiries and offloads the support team.
The majority of customer interactions revolved around standard topics: delivery, returns, availability, and payment. Support agents manually responded to hundreds of identical questions daily, increasing response time and decreasing communication quality.
During promotions, incoming messages tripled. The average first-response time stretched to 5 minutes, and up to 20% of customers abandoned their inquiries before receiving a reply.
Without instant responses, potential buyers turned to competitors. As a result, the company lost valuable leads that could have converted into purchases.
In peak times, the volume of tickets tripled, extending processing times beyond company standards. Hiring temporary agents to handle routine questions about delivery or product availability was economically inefficient.
We built an AI-powered system that transforms customer requests into instant, data-driven responses: boosting conversions, speeding up support, and turning service into sales.
A virtual assistant instantly answers frequent customer questions: pricing, availability, delivery, and returns, even offers product alternatives.
The AI integrates directly with the product catalog, knowledge base, and logistics data. When prices or delivery conditions change, information updates automatically, ensuring accurate and up-to-date responses without developer involvement.
When a case requires human input, the AI routes it automatically to sales, logistics, or support. This reduces manual load, speeds up processing, and improves the overall customer experience.
Every customer inquiry is logged in the CRM, and alerts about new messages are sent to the corporate messenger. The team sees every interaction in real time and can jump into the dialogue instantly, with no delays or missed messages.
AI became more than just a support tool. It became part of daily operations. Within a month, the company saw tangible results:
The assistant took over repetitive tasks, freeing the support team to focus on complex cases that require expertise and human empathy.
Previously, customers waited around a minute for a reply. With the AI assistant, responses are instant. Fast reactions keep customers engaged and build trust, as they get solutions immediately, without waiting.
Instant, personalized responses turned support into a conversion driver. The speed and accuracy of communication increased inquiry-to-sale conversion by 22%.
The AI took over manual tasks, reducing staffing needs while maintaining service quality and response times at the same high standard.
We take great pride in the successes of our clients, treating each one as an integral part of our extended family. Their inspiring stories prove the real impact and tangible results of our work.