Customer Relationship Management
Creating platforms and tools for optimizing communication with customers – from effective contact management to analyzing customers’ data, to improve the quality of service and increase their loyalty.
Creating platforms and tools for optimizing communication with customers – from effective contact management to analyzing customers’ data, to improve the quality of service and increase their loyalty.
A CRM system is a powerful tool that centralizes customer interactions, providing a seamless platform to streamline workflows, personalize marketing efforts, and create long-term customer relationships.
We specialize in providing full-service CRM solutions to modernize and streamline customer relationship management within organizations. Our comprehensive CRM services aim to enhance and automate customer relationship management within organizations. Furthermore, we ensure smooth migration to optimized environments and provide a wide range of targeted strategies to help you achieve long-term success.
Aionys develops CRM systems designed to grow businesses by enabling sales, marketing, customer support, and other teams to work seamlessly on a variety of devices, including smartphones and tablets. This helps you access and manage important customer information, report issues, and make updates in real-time.
If off-the-shelf solutions don't meet your requirements, Aionys offers the capability to develop custom CRM software that is tailored to your specific business needs and processes. Our software can be customized with features, modules, and workflows to ensure it perfectly aligns with your company's unique requirements.
Our technical team can develop a custom CRM solution for you, either building it from the ground up or using your provided documentation or design. Furthermore, we offer code rewriting services for your legacy systems and integrate advanced features into your existing solution to ensure smooth adaptation to your business infrastructure and deliver the expected value.
We integrate your CRM with key business software from your IT infrastructure, including ERP, marketing automation, accounting management tools, and social media platforms, enabling seamless data exchange among them. This enhances your customer relationship management capabilities, enhances data accuracy, and streamlines workflows.
Aionys will migrate your customer information from legacy systems to a more advanced platform. Moreover, if you opt for a cloud-based CRM solution, we will assist in transferring your data to the cloud. Rest assured, in either scenario, we ensure the integrity and security of your data, minimizing any potential negative impact on your business.
Our testing team will thoroughly assess the functionality and performance of your CRM solution to ensure it operates seamlessly and meets your requirements. We will identify and address any bugs, issues, security vulnerabilities, data duplicates, or workflow bottlenecks, ensuring your CRM system is optimized for peak performance.
We adhere to standardized practices and workflows to efficiently deliver high-quality CRM solutions and minimize our clients' software development costs.
During the discovery session gather extensive information about a potential product, starting with exploring the idea and identifying target audience pain points that the CRM solution can address. We then list the required features and uncover potential bottlenecks and suitable solutions. Our approach allows businesses to validate their idea before investing fully in software development, minimizing associated risks.
We prioritize UI/UX design for our digital products. After defining CRM goals, system requirements, and key features, our designers create wireframes and clickable prototypes for user testing. Upon client approval, our UI/UX team finalizes the UI design.
We break down the CRM development process into short sprints and prioritize tasks. Our development team then proceeds to create predefined features. Once the functionality is finalized, it undergoes rigorous testing by QA engineers to verify its functionality and identify any bugs. Once all issues are fixed, the development team releases the code to production. This approach allows you to refine and improve your CRM system constantly.
After all functionality has been constructed and tested, the finalized CRM solution can be deployed to production. In addition to deploying the product, our software development team compiles release notes. These technical documents detail all bugs that have been addressed and outline both major and minor updates made to the system.
As your business evolves, so may your CRM solution requirements. We stand ready to undertake the modernization or re-architecting of your CRM solution, should it become necessary, ensuring its continued relevance and effectiveness. Additionally, we are committed to addressing any bugs or system glitches that may arise over time.
Our team utilizes advanced technology stacks tailored to each project's complexity, ensuring superior quality for our CRM development solutions.
Boutique is not just a word for us. This is the philosophy that defines our uniqueness and approach in Aionys.
We create unique solutions adapted to each client
Fast adaptation to changing client’s needs and market requirements
We fully focus on each client’s needs and goals in order to achieve the best results
Our reputation and long-term relationships with customers are the foundation for us to be successful and trustworthy
We guarantee instant decision-making and response to all requests
We take great pride in the successes of our clients, treating each one as an integral part of our extended family. Their inspiring stories prove the real impact and tangible results of our work.