Technical Support

During the preliminary phase, we delve into your specific business requirements, project specifications, preferred technology stack, and desired functionalities. This thorough analysis enables our technical team to identify your challenges accurately and propose the most fitting solution. Once all requirements are delineated, we establish a backlog encompassing bugs and change requests, outlining the scope of software maintenance and support services. If we've managed your project before, this phase is skipped since we're already familiar with your specific business requirements and project specifications.

The next phase involves discussing the requirements for IT support and maintenance services and documenting them in a Service Level Agreement. This document will outline various aspects of application support, such as support hours, support level, team structure, terms, and the software and tools utilized.

Transfer of responsibility involves our expert technical team working in collaboration with your team, or your previous software vendor. Together, we establish predefined operational procedures and instructions tailored to meet specific objectives. This ensures the smooth execution of maintenance and support activities.

During this phase, our team initiates the provision of IT support and maintenance services. To maintain transparency throughout our collaboration, we furnish our clients with various reports. These reports encompass incident summaries featuring root cause analyses, security audit findings, ongoing application concerns, and prospective risks.

In this phase, our team conducts regular assessments of the IT support and maintenance services provided. We evaluate key performance indicators, gather feedback, and review the effectiveness of implemented solutions. This helps us identify areas of success and opportunities for further enhancement, ensuring that our services align with your evolving business requirements.