BUILDING A TWO-SIDED MARKETPLACE FOR LOCAL SERVICES IN BULGARIA
WE DESIGNED, BUILT, AND LAUNCHED A MOBILE PLATFORM CONNECTING CUSTOMERS WITH VERIFIED LOCAL SERVICE PROVIDERS.
Client
WE DESIGNED, BUILT, AND LAUNCHED A MOBILE PLATFORM CONNECTING CUSTOMERS WITH VERIFIED LOCAL SERVICE PROVIDERS.
Client
The client approached Aionys to build a two-sided marketplace platform for local services in Bulgaria. The goal was to create a scalable digital solution connecting customers with verified service providers while giving professionals a new channel to attract clients, manage their presence and grow their businesses. The platform was designed to replace fragmented service discovery channels such as social media, classified websites and personal recommendations with a structured marketplace experience.
The project started as an early-stage business idea rather than a defined digital marketplace platform. Before development began, the concept required market validation, competitor analysis, product planning, and a clear two-sided marketplace strategy balancing the needs of both customers and service providers.
Unlike traditional service directories, customers needed enough information to confidently select verified professionals before making contact. The platform had to establish trust through structured profiles, reviews, ratings, and transparent service information.
The platform needed to solve different challenges for both sides of the two-sided marketplace. Customers needed an easier way to discover and compare trusted service providers, while professionals required tools to increase visibility, build reputation, and generate new business opportunities.
Building the application was only one part of the project. The product also required a successful App Store and Google Play launch, followed by marketing activities designed to attract the platform's first customers and service providers and support marketplace growth.
The platform needed to support multiple user roles, service categories, location-based discovery, communication workflows, and future marketplace growth within one scalable system.
Aionys partnered with the client from the earliest product stage, helping transform a marketplace concept into a production-ready two-sided marketplace platform. We combined product strategy, UX/UI design, mobile development, and backend engineering to deliver a scalable digital marketplace connecting customers with service professionals.
Finding the right professional should be simple and efficient. We designed a structured service discovery experience with categories, filtering, and location-based search, allowing customers to quickly find relevant service providers without relying on fragmented channels.
Choosing a service provider is a trust decision. We designed verified professional profiles with services, experience, ratings, and reviews, helping customers evaluate specialists and make informed decisions before initiating contact.
Every interaction was designed to reduce friction between discovering a professional and initiating a service request. From search and profile evaluation to communication, the platform provides a consistent marketplace experience focused on completing customer goals.
The marketplace was designed not only for customers but also for the provider side of the marketplace. We created tools that help professionals manage their digital presence, increase visibility, build reputation, and generate new business opportunities through the platform.
Aionys transformed an early-stage marketplace concept into a production-ready mobile platform available on iOS and Android.
The platform enables customers to discover professionals across 10 local service categories, including construction, cleaning, beauty, education, and digital services.
The marketplace successfully launched and gained early user adoption, reaching 2K+ mobile app downloads across iOS and Android and building a growing network of service professionals.
The solution provides a flexible technical foundation supporting future categories, new features, and marketplace expansion.
We take great pride in the successes of our clients, treating each one as an integral part of our extended family. Their inspiring stories prove the real impact and tangible results of our work.
Alexey
Co-Founder & CEO
Ivan
Co-Founder & CTO