BUILDING A TWO-SIDED MARKETPLACE FOR LOCAL SERVICES IN BULGARIA
WE DESIGNED, BUILT, AND LAUNCHED A MOBILE PLATFORM CONNECTING CUSTOMERS WITH VERIFIED LOCAL SERVICE PROVIDERS.
Client
WE DESIGNED, BUILT, AND LAUNCHED A MOBILE PLATFORM CONNECTING CUSTOMERS WITH VERIFIED LOCAL SERVICE PROVIDERS.
Client
Our client envisioned a digital marketplace that would make it easier for customers to find trusted local service professionals across Bulgaria while helping specialists attract new clients and grow their business. The goal was to create a two-sided marketplace that connects both audiences through a simple mobile experience, replacing fragmented channels such as social media, classified websites, and personal recommendations with one connected platform.
The project started as an early-stage business idea rather than a defined software product. Before development could begin, the concept required market validation, competitor research, product planning, and a clear marketplace strategy that balanced the needs of both customers and service professionals.
Unlike traditional marketplaces, customers needed enough information to confidently choose professionals before making contact. The platform had to establish trust through structured profiles, reviews, and transparent service information.
The marketplace needed to solve different problems for customers and professionals at the same time. While customers wanted an easier way to discover trusted specialists, professionals required tools to increase visibility, build reputation, and generate new business opportunities.
Building the application was only part of the project. The product also needed to be successfully released on App Store and Google Play, followed by marketing campaigns that would attract the platform's first users and professionals.
Aionys partnered with the client from the earliest product stage, helping transform a marketplace concept into a production-ready mobile platform. We combined product strategy, UX/UI design, mobile development, backend engineering, and launch support to deliver a scalable solution for both customers and service professionals.
Finding a trusted professional should feel simple, not overwhelming. We designed a clean discovery experience with structured categories, smart filtering, and location-based search, allowing users to quickly find relevant specialists without navigating multiple platforms.
Choosing a service provider is largely a trust decision. We designed professional profiles that present services, experience, ratings, and reviews in a clear visual hierarchy, helping customers make informed decisions before the first contact.
Every interaction was designed to reduce unnecessary steps between discovering a professional and requesting a service. From browsing to communication, the experience remains consistent, intuitive, and focused on completing the user’s goal.
The marketplace was designed not only for customers but also as a business platform for service professionals. We created tools that help specialists manage their presence, increase visibility, and build reputation, while subscription plans support long-term business growth.
Working with Aionys, the client received a marketplace that:
The product concept was refined through market research and product strategy before development began.
Every workflow was created to simplify service discovery for customers while supporting business growth for professionals.
The applications were successfully released on iOS and Android with full deployment and launch support.
The platform architecture supports future features, integrations, and marketplace expansion without major redesigns.
Subscription plans, ongoing updates, and a scalable foundation enable the marketplace to evolve alongside the business.
We take great pride in the successes of our clients, treating each one as an integral part of our extended family. Their inspiring stories prove the real impact and tangible results of our work.
Alexey
Co-Founder & CEO
Ivan
Co-Founder & CTO